Contact the office manager
Please email info@djbaccounting.com, telephone 07828 780647 or write to DJB Accounting Ltd, 34 Knockmoyle Drive, Antrim, BT41 1HE. Mark the correspondence “For the attention of the Office Manager: complaint”.
Explain what happened, the work or period involved and the outcome you are seeking. We will arrange a suitable way to share any sensitive records needed.
Our response
The office manager will provide an initial response within seven days. If we need more time to investigate, we will explain why, keep you informed and give you a proposed response date.
We will explain the outcome, any action proposed and the next steps if you remain dissatisfied.
Professional conduct
Concerns about the professional conduct of a CIPFA member can also be raised with CIPFA. Its conduct and complaints information explains the scope and process.
Privacy concerns
Our privacy notice explains your data protection rights and your right to complain to the Information Commissioner’s Office.